Easy Return to Sydney Warehouse
We will accept returns within 60 days from the purchase date. Once we
receive your parcel in our Sydney warehouse, your refund will be automatically
issued
receive your parcel in our Sydney warehouse, your refund will be automatically
issued
Return Methods
1.
Parcel Point:
Return through your local Parcel Point store in over 1,300 locations.
Open 7 days a week, early until late. Australia wide flat rate at $1
will be deducted from your refund if the package weight is under
20kg.
Home pickup is available with $2.5 extra payable at Parcel Point return
checkout page
Parcel Point:
Return through your local Parcel Point store in over 1,300 locations.
Open 7 days a week, early until late. Australia wide flat rate at $1
will be deducted from your refund if the package weight is under
20kg.
Home pickup is available with $2.5 extra payable at Parcel Point return
checkout page
2.
Post Office:
Return through your local Australia Post post office in over 4,400 locations,
Open Mon – Sat, early until late. Australia wide flat rate at $10.52 will
be deducted from your refund if the package weight is under 20kg.
Post Office:
Return through your local Australia Post post office in over 4,400 locations,
Open Mon – Sat, early until late. Australia wide flat rate at $10.52 will
be deducted from your refund if the package weight is under 20kg.
Note:
You will need to cover the cost of return postage. New Zealand customer
please obtain return address from customer service representative.
Return Steps
(1) Sign into your FASHIONIST account.
(3) Select the item(s) you would like to return, indicate the reason,
and submit.
and submit.
(4) According to your request, a return link or a return label has been
successfully obtained. Follow the return list guidelines to complete the
return.
successfully obtained. Follow the return list guidelines to complete the
return.
(5) Print out return label and securely tape it to the outside of your
return package.
return package.
(6) Drop off at your designated Parcelpoint or Australia post location.
Return Conditions
1. Items returned must be unused, with the original packing. We do not
accept returns on items that have been worn, damaged, washed or altered
in any way.
accept returns on items that have been worn, damaged, washed or altered
in any way.
2. The following items cannot be returned or exchanged: bodysuits, lingerie,
swimwear, jewelry, beauty, underwear, event & party supplies, DIY supplies,
pet supplies and accessories (except scarves, bags, and mermaid blankets).
swimwear, jewelry, beauty, underwear, event & party supplies, DIY supplies,
pet supplies and accessories (except scarves, bags, and mermaid blankets).
3. Items with non-returnable marks and free gifts can’t be returned.
Note:
1.Please do not send your return to the address on your package. This
is not our return address and will affect the processing of your return.
2.Please be sure to double check your returns before shipping them out.
We will not be held responsible for the return of non-FASHIONIST items.
We will not be held responsible for the return of non-FASHIONIST items.
3.If you receive a damaged/defective item, please contact FASHIONIST customer
service for assistance.
service for assistance.
Refunds
1.
Refund method
Refund method
The refund will be processed to your FASHIONIST wallet or the original payment
account per your request. If you have not chosen where to receive your
refund, the refund will be refunded to your FASHIONIST wallet.
account per your request. If you have not chosen where to receive your
refund, the refund will be refunded to your FASHIONIST wallet.
2.
Refund process time
Refund process time
Returns are processed within 5 business days after we receive your package.
This is an estimated timeframe to accommodate current situations, most
refunds will be processed before this.
This is an estimated timeframe to accommodate current situations, most
refunds will be processed before this.
A) If you have chosen
FASHIONIST wallet
refund, it will be refunded within 24 hours. Wallet balances can be used
on your next purchase or be withdrawn to your original payment account.
FASHIONIST wallet
refund, it will be refunded within 24 hours. Wallet balances can be used
on your next purchase or be withdrawn to your original payment account.
B) If you have chosen
original payment account
, it will be refunded within 1-2 working days for
Afterpay
; 1-5 working days for
PayPal
; 7-14 working days for
Card Payment
. Depending on the processing time of the platform/bank.
original payment account
, it will be refunded within 1-2 working days for
Afterpay
; 1-5 working days for
PayPal
; 7-14 working days for
Card Payment
. Depending on the processing time of the platform/bank.
Once your refund has been issued, you will receive a confirmation email.
Note:
The original shipping fee and insurance are non-refundable.
